Yet another video has surfaced of an airline treating passengers poorly. On the “Lawrence Jones Show” on Saturday, Lawrence Jones reported on an incident that occurred Friday on American Airlines when a mother traveling from San Francisco to Dallas was allegedly hit by a male flight attendant.
He reportedly hit the mother, who was holding her child, with a stroller while she was trying to place it in the overhead bin. The child narrowly missed being hit. Another passenger can be seen in the video confronting the attendant in the woman’s defense.
The airline has suspended the employee and the woman was placed on another flight with an upgraded seat.
“Are we going to be talking about this every week?” Lawrence asked. “They don’t treat people with just decency.”
I have been a frequent flyer at some level for at least the last twenty years. I have flown on a regular or semi-regular basis for the last 50 years. I am a Diamond flyer with Delta currently and have been for the last several years. I have over 1.5 million miles recorded with Delta and perhaps a million or more miles that have never been recorded with Delta and other airlines. I flew on Eastern, TWA, Western, PSA, Northwest, America West, and countless others. I give this history to establish my basis for my thoughts.
The airline personnel, flight attendants, gate personnel, and counter personnel have done nothing but become more and more professional and competent over the years. The patience these people exhibit is above and beyond any call of duty. They exhibit genuine concern and care for people that is not exhibited in any government office or by any government personnel for sure plus most other private enterprises.
What has changed over my years of flying is the customer. The customer has become belligerent, demanding, and expects the airline personnel to do things that are completely out of their control. The customer flaunts and abuses the rules. The customer boards the airplane carrying everything they own including their refrigerator and then become upset when they are told it will have to be checked. The customer tries to stuff things into the overhead that have no way of fitting. The customer boards the plane dressed totally inappropriately for any public place. The customer treats the airline personnel with disdain, contempt, and is insulting to them. The customer acts like a spoiled child who believes he is an entitled individual to be treated as royalty. Interestingly, the infrequent or once or twice a year flyer is the worst.
For every video that has been shown, or every story that has been told about the mistreatment of customers, there would have to be thousands of videos or stories showing and telling the inappropriate behavior of the customer. I have seen demanding and belligerent customers, like the engaged couple who thought they should be able to move to a higher priced seat, treat the flight attendant horribly. It always amazes me that more customers are not asked to leave a plane; it is deserved.
We, the public, should be grateful we have such good and competent airline personnel. We the public should support the airline personnel and start to demand more appropriate and courteous behavior from our fellow flyers. We the public should start to video the rude and inappropriate behavior of our fellow flyers and start to report to the press that behavior, and maybe, just maybe, the public will learn that they have a responsibility to act in a prudent and appropriate manner on planes and in public generally. The customer is entitled to the seat he or she has purchased. The flight attendants primary duty is to be on board for our safety, not to be our babysitter.